Customer Care

Job Description

Responsible for closing deals over the phone and maintaining good customer relationships. Possessing excellent communication skills to convince prospects is a must. You must be comfortable presenting products over the phone as well as dealing with complaints and doubts.

Roles and Responsibilities

• Contact potential customers to inform them about the product.
• Answer queries regarding the products or the company.
• Ask questions to understand customer requirements.
• Maintain a database for customer information.
• Proactive when there are clients grievances and suggestions.

Requirements

• Prior experience of 1 year as a Telecaller.
• Should be computer literate.
• Superb verbal communication.
• Excellent knowledge of English.
• Excellent communication and interpersonalski.
• Outstanding negotiation skill.
• Ability to resolve issues and addressing complaints.
• Cool-tempered and able to handle rejections.